Shipping policy
SHIPPING POLICY
Order Processing
All Quacktag products are custom-made to order. This means each item is produced specifically for you after your order is placed.
Orders are typically processed within 2–5 business days. During busy periods or for larger orders, processing times may be extended.
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Large & Bulk Orders
Orders involving higher quantities may require additional production time due to the custom nature of our products. Estimated processing times for large orders will vary depending on size and complexity.
If your order is time-sensitive, we recommend contacting us prior to purchase to confirm current turnaround times.
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Shipping Times
Once your order has been processed and dispatched, estimated delivery times are as follows:
- United Kingdom: 2–5 business days
Please note that these timeframes are estimates and may be affected by factors outside our control, such as postal delays or customs processing.
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Shipping Costs
Shipping costs are calculated at checkout based on your location and the size of your order.
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Order Tracking
Where available, tracking information will be provided once your order has been dispatched.
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Delays
While we aim to meet all estimated timeframes, delays can occasionally occur. Quacktag is not liable for delays caused by courier services, customs, or other external factors.
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Incorrect Addresses
Customers are responsible for ensuring that all shipping details are correct at the time of order. We cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
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Lost or Damaged Items
If your order arrives damaged or does not arrive within a reasonable timeframe, please contact us at support@quacktag.co.uk so we can assist in resolving the issue.
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Contact Us
If you have any questions about your order or shipping times, please contact us at:
Email: support@quacktag.co.uk